§8. Troubleshooting

The most common problems are caused by incorrect installation of the sensor or by disconnected/misconnected cables.

If the light integrator does not detect any UV light:

  1. Are the UV lights on? If they are, then…
  2. Is the sensor close enough to the light source, and is the sensor filter pointing directly at the lights? If yes, then…
  3. Is the sensor cable properly connected to the USB-A connector on the light integrator? If yes, then…
  4. Contact Ian Leake Studio for further support

If using the power controller, but the UV light source does not switch on:

  1. Are the two mains electricity cables connected properly? If they are, then…
  2. Is the mains supply switched on? If yes, then…
  3. Is the controller cable connected to the 2.5mm jack plug on the light integrator? If yes, then…
  4. Does the power controller’s indicator LED light up? If yes, then re-check the cables (including the light source) because the controller is correctly receiving the control signal from the light integrator. If no, then re-check the controller cable
  5. Contact Ian Leake Studio for further support

Repairs and Maintenance

None of the devices in this system contain user-serviceable parts. For maintenance and repairs, please contact Ian Leake Studio.

Warranty

All Light Counter LC2 kits, devices, and sensors are covered by a global repair-or-replace warranty. If a component fails within a year of delivery, then just ship it back to me and I will repair or replace the item free of charge.

Electrostatic-Sensitive Components

All devices in this system contain electrostatic-sensitive components. Opening a device, and especially touching the components inside, may damage it. Opening a device will void its warranty.


Got a question? If so then just send me an email using the address at the bottom of this page, or leave a comment. I will reply as quickly as I am able.

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